Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for ,a different product, or a refund to the original payment method.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging (except for the return of faulty goods unless it forms part of a bigger order). We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. 

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged where faults have been stated
• Returned items must have tags still on and be returned in original packaging (where appropriate)
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

1. Choose the products you wish to return or exchange from your order
2. Include your delivery note or  email Luisboutique1@gmail.com
3. Send all items back to us at. Returns, Luis Boutique, 34a Middle Street, Brixham, TQ5 8ER

Additional Information:

•  All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
• We are not responsible for the return shipping costs of the items.
• All Items must be in original, resalable condition.
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
• Please make sure all return packages are sent with a trackable, insured service.
• We cannot take responsibility for items damaged or lost in the return transit.
• If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Luis Boutique is NOT responsible for any return custom charges made.
• Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.